What We Do
Volunteer Stories

“I was hesitant at first to take this volunteer opportunity because of my love for children and the concern that being around loved ones facing illness of a child would make me sad. Once I started however I realized that I could bring some measure of comfort in an otherwise stressful experience just by being available to offer a cup of coffee or a shoulder to cry on. It may not seem like the traffic in and out of the Room is worth it sometimes but I have yet to have a shift where a parent doesn’t come in stressed but go out with a cup of Joe and a smile and a heartfelt “thank you”. I’ve had several parents come back days later to thank Ronald McDonald House Charities for making the Family Room available as a haven away from the medical floor. When I went in for the 3 p.m. to 6 p.m. shift most recently, an entire family of parents, siblings, grandparents and uncles were there, waiting for the outcome of their little girl who was in surgery. They had been in the hospital since 7 a.m. that morning and you could tell the experience was wearing them down. But being able to enjoy the ambience of the Family Room’s comfy furniture along with coffee and snacks helped them relax. Also helpful was the constant communication they received from the nurse’s station on the progress of the surgery. When they left at 6 p.m., one of the uncles said to me that Ronald McDonald House Charities was going to be his “new favorite charity”. I felt very proud to be part of the work we do.”

Jeanne Edwards, Family Room Volunteer

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